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Jayden j Gaa

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Verified Reviewer

Banned account

Twitch - Banned account
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Im sorry but i think this is very unfair i spent multiple hours trying to contact twitch support i sent emails, i made phone calls, and no one ever got back to me on how i could correctly make this content until i had messages on discord with someoen who said they worked for twitch and told me how i was doing it was okay, there's also plenty of other people that are making this content right now and they didnt get banned? I'm just really confused on this whole thing and i think its really unfair im just getting a permanent ban withtout any type of warning and email it doesnt take you guys that long?

i thought u guys would care about your content creators a bit more at the end of the day thats how u make your money from people streaming on this app so i'd feel a lot better if we were looked after, can i please have this last chance to just make my own content or try to figure something out PLEASE?? :( this is my only income right now and im so desperate to not go back to working at mcdonalds i hated that life and this was making me able to escape and live a good life wrking out in the gym everyday, please give me a chance twitch and even give me a phone call and that will mean the world to me, 042268****

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Loss:
$3500
Glennie Lny

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Verified Reviewer

Paid for sub didnt recieve.

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Paid for a sub and it didn't renew. Tried contacting support ticket system and the captcha just rotates on an endless loop and doesn't allow you to submit it.
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Loss:
$6
Pros:
  • Community
Cons:
  • No support

Preferred solution: Deliver product or service ordered

User's recommendation: Dont ever pay more than a month at a time. And if u need to contact them. Too bad.

Mario l Foy

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Verified Reviewer

Too many password resets please try again later

Twitch - Too many password resets please try again later
Hey Twitch, I've been trying to log on to my Twitch account but it keeps saying I have too many password resets. How long do I have to wait to reset it again?
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Andre J Znr

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Verified Reviewer

Anmeldungs Probleme

Twitch - Anmeldungs Probleme
Ich kann mich auf meinem Account Juring1990 nicht mehr Anmelden wegen der 2 faktor Autofikationssicherung Die sendet den SMS code nur auf meine Jahren verlorene Handynummer. bei der App hab ich schon alles geändert, nur da ich nicht auf meinem Twitch Account zugreifen kann. Kann ich auch nicht auf meinem Twitch Account( Juring1990) die Kontakt Handynummer auch nicht mehr ändern. bräuchte da dringend Hilfe!
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Pros:
  • Streaming

Preferred solution: meinen account zurück

Heather S Ihu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Charged my card that was cancelled and I don't even have an account with you.

Twitch - Charged my card that was cancelled and I don't even have an account with you.

Card must have been compromised. I do not have an account with you.

The card that was charged was cancelled a year ago.

I have never even heard of your company until my account was charged. Refund needed ASAP.

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Loss:
$35
Pros:
  • No clue was charged but no account
Cons:
  • No clue was charged but no account

Preferred solution: Full refund

1 comment
Twitch

Greetings! To submit Twitch purchase questions or requests such as yours, please visit our Contact Support page at https://***/s/contactsupport.

Fill out the form with all requested information and select "Purchases" under the Category drop-down menu, followed by "Fraudulent/Unauthorized Charges" from the Sub Category drop-down menu.

If you are not an active Twitch user, type "NA" in the form section titled, "Your Twitch User Name" and your preferred email address in the section titled, "Email address associated with your Twitch account." Someone from our Purchase Support team will be in touch to assist you once you've completed this process. PissedConsumer.com is not a monitored Support Portal for Twitch and we ask that you please follow the above instructions in order to continue the process of getting your concerns resolved.

Teirra Dms

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Verified Reviewer
| map-marker La Puente, California

Their support isn't the best

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Twitch - Their support isn't the best
I have issues with my payout, they haven't helped me in 2 months. I reached out to them multiple times
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User's recommendation: Be careful and pay attention to what your doing

Jonathan B Urw

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Verified Reviewer

I'm having trouble with the affiliate page for registering for affiliate

Twitch - I'm having trouble with the affiliate page for registering for affiliate
It is not allowing me to fix anything on the page where it says restart. I put my middle name in between my first and last name and that's not on my tax records since my middle name being used
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Preferred solution: The issue to be fixed

User's recommendation: Please make sure to get your information correctly on your taxes. If you have not used your middle name, I will prefer to not use it in this description for twitch. Otherwise it'll take a while for it to get fixed. It does not fix right away when you hit start over

nick s Eoy

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Verified Reviewer

Phone number

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Twitch - Phone number
hi my phone number is 832 808 **** why cant i use it to make a new twitch account? it tells me : Unable to send SMS because phone number is disabled for reuse, please use a different phone number to continue. Please try again.
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Pros:
  • Idk meow
Cons:
  • Idk meow

Preferred solution: a new account with my phone number bc i wanna subscribe to philza :3

User's recommendation: meow

Advik Fgb

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Verified Reviewer

Support for anti-Semitism and Hamas

Twitch - Support for anti-Semitism and Hamas
Twitch has just chosen someone Frogan (real name Morgan frogan) who celebrated the 10/7 massacre as their "legendary woman". This is a spit in the faces of the 1200+ people murdered on 10/7, countless women raped, and the remaining kidnapped hostages being held in Gaza. This kind of behavior is a blatant expression of support for Hamas and terrorism. I hope you will handle her severely and not support anti-Semitic and pro-Hamas behavior.
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Preferred solution: Apology

Clois Esl

I cant contact them unless I make an account.

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Im trying to contact them to let them know ac7ionman is streaming on their site and they look like fools for it. If they woul even start to understand how many bad things have been said about them, yet they let that very person stream on their site. I try to help and I cant even help becasue I dont have soical media or an account. so stupid.
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Preferred solution: nothing, a way to contact a buisness without having to go thru hoops.

Teirra Dms

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Verified Reviewer
| map-marker La Puente, California

I have an issue and you guys still haven't helped me with it

Twitch - I have an issue and you guys still haven't helped me with it
My issue is my payout method. I have put many requests out for help and I got nothing please help me
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Kenneth M Wrd

I can not log into my twitch

I can not log into my twitch
I had a phone number to my twitch i no longer have that phone so I cant not log into my twitch account I can on my game but I cant from my game
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Pros:
  • I love to stream for my followers

Preferred solution: I just want to log into my twitch account from my phone

Christopher S Tqv

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Verified Reviewer

Unable to retrieve my account

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Absolute garbage. The headache of getting my account back is ridiculous. Unable to verify I own the account even though I am responding to twich customer service using my email on file, using the password I created to log in. Verifying my identity using my date of birth on file. Know the previous telephone on file. The only thing different is my ip address because I moved. The only thing I need from twich is to send the authentication code to either my new telephone number or my existing email, and they refuse to acknowledge I own my account. Use a different streaming service.
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Preferred solution: I want my account back

User's recommendation: Use a different streaming service.

Jennifer D Nmx

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Verified Reviewer

My friends account got suspended

My friend's account got suspended because they mentioned something about the DMCA. He uses the filter which Twitch says he can use, so I don't understand why his account is suspended. I would like you to reactivate his account please. His account name is WildsniperDan. I believe you guys have made an error in suspending his account. Thank you very much, sincerely, his mod.
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Anonymous
map-marker Ashland, Alabama

Cancel subscription not approved by an adult

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My ten year old child started this subscription without permission and I do not approve the charge of $7 on my account. I need these charges reversed and this account closed immediately.
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User's recommendation: Watch out with your minor children

Reilly H

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Verified Reviewer
| map-marker Kearney, Nebraska

I need something changed

Look I lost my phone a long time ago so my account is connected to that old phone number and I've tried changing it from authy and I can't seem to remember the phone number so I was wondering please can tech support I need to get into my account ASAP and I've tried everything and you guys are my last hope to get me back into my account otherwise I will have to start over
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Dan H Dut

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Verified Reviewer

Can't log in

I'm unable to log in. I received a message that I had a data breach. I tried to to change my password several times however It doesn't work. It said that there was an error. So I can't login .
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Preferred solution: I would like like to be able to log in.

User's recommendation: Nothing

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